INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you provide international shipping?
Yes. Deeplumin products are shipped worldwide through trusted logistics partners. Shipping time may vary by region.
How can l get warranty service?
All Deeplumin products include a 5 years limited warranty. Please provide your purchase proof and product serial number when contacting our support team.
How can l return an item?
You can reach us through the contact form below or email us directly at support@deeplumin.com. Our team will respond within 1–2 business days.
What should l do if l have a technical question about a product?
You can describe the issue in detail and include product model, purchase date, and any photos if possible. Our technical team will reply with troubleshooting steps or warranty guidance.
How long does it take to receive a reply?
We usually respond within 24 to 48 hours during business days. For urgent cases, please mark your message as “Priority” in the subject line.
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